Right of Return

For free withdrawal
Except in cases of exclusion, indicated in the product sheet, you have the right to withdraw without specifying the reason, but the indication may be useful for us to improve in the choice of the products we offer you.
You can return the product, intact and sealed (possibly using the same packaging) within 14 (fourteen) days from the date of receipt, obtaining a refund of the price paid, through the same payment method used for the original transaction, without charging any cost for reimbursement. For more detailed information read our GCS, art. 9 , if you want to make the return independently, we invite you to access your personal area by clicking here .

For lack of conformity
All products are covered by the Legal Guarantee of Conformity for all defects that may occur within 24 months from the date of delivery of the product, for example alterations or non-conformity in quantity, type with respect to the order, etc.
If you find a defect, we first of all apologize to you and you have the right to replace the product with another of your choice (similar or of the same amount) without incurring additional costs.
Alternatively, you can request a purchase voucher valid for 12 months or directly request a refund which you will receive immediately, upon returning the item at our expense.
However, remember that you will have to contact us within two months of discovering the defect (unless the product has a shorter expiry date, in which case the expiry date is that indicated on the label), attaching photographs of the defect found, otherwise we will not be able to give following your request.
For more detailed information read our GCS, art. 10 , if you want to immediately proceed with reporting the defect, access the complaint section.